Questions
Things worth asking before you book
If your question is not here, ask it. A straight answer costs us nothing and tells you more about a company than a page of promises.
Do you use pressure washing on roofs?
No. Soft-wash only, on every roof, at any price.
High pressure strips the protective granules from asphalt shingles, cracks tile, forces water under the roofline, and in many cases voids the manufacturer's warranty. The damage often does not show for a season or two, which is exactly why it keeps happening.
Soft-washing uses low pressure and the right cleaning solution. It takes longer. It is the only method we use, and if another company quotes you less for a roof, ask them which method they are using.
How do you work out the price?
Two ways, depending on the job.
Some work we can estimate from your answers — a standard clean, a regular mow. Tell us about the property and we come back with a figure, confirmed in writing before anyone starts.
Some work we will not price from a form. Roofs, planting schemes and blind installations need looking at first. We would rather take a day to give you a number that holds than give you one straight away that we have to take back.
Either way, you agree the price before we begin, and it does not change afterwards unless you ask for something different.
Do I have to pay upfront, or commit to a contract?
No deposit, and no prepayment for a recurring plan.
Recurring visits cost less per visit than one-off work, but that is a discount for regularity — not a lock-in. You can stop, pause or change the schedule.
What if I am not satisfied?
Tell us, and we come back.
Say so as soon as you notice, while we can still put it right easily. We would far rather return and finish the job properly than keep a payment and lose the relationship over something we could have fixed in an hour.
Can I book more than one service at a time?
Yes, and it is the reason the company exists in this shape.
Choose one service, answer its questions, then add another before you finish. You give us the date, address and contact details once. Each service is scheduled as its own visit with the right crew and the right amount of time.
Do you bring your own equipment and supplies?
Yes. You do not need to provide anything.
If you would prefer we use a specific product in your home — an allergy, a finish that needs particular care, a preference of your own — tell us when you book and we will use it.
What about cancellations?
Cancellation and refund policy to be confirmed
We will publish the exact notice period here rather than mention it for the first time on an invoice.
Where do you work?
Send us your address with your request and we will tell you honestly whether we can get to you.
Still deciding?
Send the details. There is no obligation and no deposit, and you get a written price before anything is scheduled.
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